Terms and Conditions KMB

HUURVOORWAARDEN KMB

Terms and Conditions for Motorhomes and 4x4 Campers:

Standard Rates include:
Unlimited kilometres
Airport / Hotel Transfers (Within 25kms from primary depots)
2 x Drivers (third, fourth and fifth driver charged separately)
Living, kitchen & sleeping equipment
Full water tank and gas bottle(s)
Standard Excess Insurance Cover R/N$45 000/US$3462 excess
15% VAT (Value Added Tax) in South Africa, 12% in Botswana and 15% in Namibia
Credit Card Fees
Emergency assistance (08h00 – 22h00)
Fold out maps (subject to availability)

Standard Rates Exclude:
Super Cover with a security deposit of R/N$3000,00/US$231

Minimum Rental Duration and Costings
Minimum rental period: 7 days. Vehicle rentals are calculated on a per calendar day basis, i.e. day of pick-up or drop off is always counted as a full day irrespective of what time it is collected or dropped off. A Rental day is not calculated on a 24hr cycle.

1. Collection
Vehicle handover can take approx. 2-3 hours, depending on the questions asked and client feedback. This involves a thorough explanation and demonstration of the vehicle and its equipment. Kindly note that signing the vehicle condition report is an acceptance of the condition of the vehicle. THRSA must be notified within the first 24 hours of collection (clutch damage within the first 3 days of collection) should the renter experience any glitches, problems, malfunctions or discomfort. No consideration will be given to claims against such experiences, and no compensation or liability for lost time will be given, if issues are only reported on return of the vehicle. Rental days lost due to a vehicle that has been collected after the agreed date will not be credited.
2. Return
When returning the vehicle, please set aside an hour for the vehicle and equipment to be checked. Although we request that the vehicle be returned with a full fuel tank, as a courtesy to the next renter our representatives will take the vehicle to our refuelling station to ensure that the vehicle is full. Should top-ups be required, the fuel amount will be deducted from the renter’s nominated credit card. Vehicles must be returned clean, in order for the vehicle check in to be done. Vehicles returned excessively dirty will be charged a cleaning fee of R/N$1000, 00/US$77, 00. Any vehicles returned later than the agreed return date, or outside of normal office hours (without prior arrangement), will be charged at a full day’s rental per calendar day.
3. Licence
A valid EB or code 08 national or an ENGLISH international driver’s licence for vehicles less than 3500kg, is required.
4. Minimum Age
The minimum age permitted to rent is 21 years and the maximum is 85 years.
5. eToll Policy
For all rentals departing and/or returning to our Johannesburg depot will be charged a fee of R/N$500 / US$38 per rental agreement. This fee will be included in your quotation when applicable. eToll tags are installed in all our vehicles. These tags are debited with gantry levies in Gauteng, and also open gates on debit at toll gates on the major roads in South Africa that carry the eToll logo.

6. Liability Options:

THRSA offers 2 liability cover options, namely, Standard & Super Cover. This cover is NOT a personal liability cover, but cover for damage to our vehicles and/or 3rd party property. Details below:

Standard Cover
This cover carries an excess of R/N$45,000.00 / US$3462.00 which is applicable in the event of any accident or damage to either our vehicle or third party property. This excess of R/N$45,000.00 / US$3462.00 is pre-authorised on the renter’s Visa or MasterCard credit card at the time of collection. Funds will only be deducted from this amount, should the renter return the vehicle and/or equipment in a damaged condition or for any 3rd party damage. If no claims exist, this excess is released within 21-30 working days from date of return, by the renter’s financial institution. Standard liability cover does not include repair to or replacement of tyres and windscreens.
Super Cover
A daily rate is charged per day as per your quotation/rental agreement detailed as CER2. This cover is a NO EXCESS cover and is applicable to the vehicle and third party property damage and includes the cost of replacing or repairing of windscreens, rims & tyres, radio theft and recovery costs. A security deposit of R/N$3,000/US$231 is pre-authorised on the renter’s Visa or MasterCard credit card at the time of collection to ensure that the vehicle is returned to the agreed location, on the agreed date, in a clean condition and no items are lost or damaged. This security deposit is fully refunded within 21-30 working days, after date of return, should all the terms and conditions be adhered to.

6.1 MOTORHOME RESTRICTIONS FOR NAMIBIA

Motorhomes can only be driven on sealed/tarred, bitumen roads in SOUTH AFRICA, SWAZILAND and LESOTHO. Gravel roads are permitted for a maximum of 10km in order to reach the campsites in NAMIBIA.
It is highly recommended that the following areas be avoided due to gravel roads
Soussesvlei +- 200km gravel
Soussesvlei to +- Walvisbay 150km gravel
Hentiesbay to +- Etosha 250km gravel
Fish river canyon

7. Claims Handling Fee

A handling fee of R/N$500/US$38. is charged on all damage/accident claims irrespective of the liability cover option taken.

8. Accidents:
Single vehicle accidents are included in all liability cover options, except in the case of roll-overs. In case of damage to the vehicle rented, the following will apply:

The incident:
All accidents must be reported to THRSA, and by law, to the Local Police within 24 hours. An AR (accident report) number from the police must be obtained at the time of reporting the incident. This proves that the accident has been registered. Failing to report accidents may void all liability cover and the Renter becomes fully liable for all costs. We advise that you take as many photographs of the accident scene and also obtain the third party details when applicable. These can be recorded on the reverse side of the rental pack envelope supplied to you on collection. We also suggest you take a photograph of the driver’s licences of the persons involved. An accident report which is provided in the RENTAL PACK, must also be completed. These documents and records of evidence will be submitted to THRSA in order to process the incident.

The vehicle:

The renter is responsible for the recovery of the damaged vehicle to the original rental branch depending on the liability cover option taken. A replacement vehicle will only be dispatched once payment of all damages / recovery costs to the first vehicle is made. THRSA reserves the right to withhold a replacement vehicle; this does not entitle the client to any refund or claims against THRSA.
If the renter requires a replacement vehicle to be delivered, charges will be levied according to the liability cover option taken on the rental.
If the renter is not able/willing to take a replacement vehicle, no refunds for early termination of the contract will be considered.
Should the renter continue with a replacement vehicle, this vehicle will be noted under the current rental contract and standard cover will be applicable. This includes a new R/N$ 45,000/US$3462 pre-authorisation on the nominated credit card. Super waiver cover is not available on a replacement vehicle.
Should the applicable excess be charged, and should THRSA be successful in the reimbursement of that amount by the 3rd party, this amount will be refunded to the renter. This process could take up to three years.

Exceptions & Conditions:
Exclusions of all cover options:

The renter is fully liable for any damage to the THRSA vehicle or third party property if:

Any terms of the rental contract is breached;
Damages are sustained whilst the renter/driver is in violation of any traffic laws or ordinances;
Damage to the vehicle is caused by careless, wilful or reckless driving. This includes:
Driving under the influence of alcohol or drugs
Driving on restricted or unrecognised roads
Driving over the road ordinance speed limits
Not adhering to the vehicle height restrictions;
Related to water submersion or salt water damage:
A vehicle may not go through water higher than 30cm in depth;
The vehicle was driven in a country in which written approval was not obtained from THRSA;
Damage is incurred due to incorrect use of the hand brake;
The damage is to the clutch (An allowance of up to three days after collection is given, in which time a faulty clutch can be reported. Thereafter, it is deemed as the renter’s responsibility). The customer is then liable for:
The cost of the clutch kit which is R/N$12,500/US$962,00 including VAT and installation;
Roll-overs are not covered in any liability cover options. A roll over is defined as a vehicle sustaining all types of damage due to it not being on all 4 wheels;
The incorrect fuel is pumped into the fuel tank and/or fuel in the water tank will incur a R/N$ 20,000-00/ US$1539 cost. THRSA advises that should this occur, the vehicle is to remain turned off and not started under any circumstances. This reduces the damage caused;
The renter is responsible for any damages or accidents that THRSA has not been made aware of on the return of the vehicle. Please note the applicable charges will be charged to the nominated credit card.

THRSA is not responsible for any damage or theft to items of a personal nature. Travel and personal insurance is highly recommended.

Rules in respect of replacement vehicles (whether due to an accident or vehicle damage)

In the case of clutch or water damage the following is applicable:
The repairs and recovery (towing) costs of the vehicle is the responsibility of the renter. The following recovery / replacement rates will apply:
Within South Africa:
ZAR/N$ 6-00/US$0,46 per kilometre
Outside of South Africa:
ZAR/N$ 12-00 / US$0,92 per kilometre
Should a replacement vehicle be required, THRSA will replace the vehicle within 24 hours in South Africa and 48 hours outside the South African borders.
A new pre-authorisation for the standard cover excess, will be blocked on the nominated Visa or MasterCard credit card for the replacement vehicle.

9. AIR-CONDITIONING
The air-conditioning supplied in the cabin of the vehicle, is designed to be used in South African weather conditions. In regions where the temperatures reach in excess of 30 degrees Celsius, or the humidity is higher than 60%, the unit may not work as effectively. This is normal and does not constitute grounds to request a replacement vehicle. Whenever the vehicle is stationery, or idling for prolonged periods, the cabin air-conditioner must be switched off to prevent damage.
10. DUST INGRESS
Namibia and Botswana are predominantly arid desert regions and the majority of secondary routes travelled, are on dust or gravel roads. It is not possible to make vehicles dust-proof and therefore refunds or claims for any dust ingress of any nature, will not be considered.

11. EQUIPMENT

All vehicles are supplied with equipment (unless otherwise agreed upon). Our liability cover options do not cover any equipment supplied with the vehicle. Any loss or damage to the equipment including items such as GPS, fridges, compressors, tents etc. will be charged to your credit card. Should any of your equipment malfunction during the rental period, THRSA is not liable to provide a replacement vehicle. Repairs can be made according to clause 15 named Vehicle Repairs.
12. ROAD RESTRICTIONS

4x4 Equipped vehicles are allowed to be driven on public bitumen/tar roads or gravel roads as well as on public recognized 4x4 tracks in Botswana, Mozambique (Up to Vilanculous only), Namibia, South Africa, Zambia (up to Livingstone only) and Zimbabwe (up to Harare). THRSA does not allow our vehicles to enter the following countries under any circumstances: Kenya, Angola, Malawi or Tanzania. Any locations north of the permitted locations are not allowed. It is highly recommended to avoid driving before sunrise and after sunset

13. CROSS BORDER DOCUMENTATION
A once off cross border fee per vehicle per rental of NAM$/ZAR650/US$50 applies for cross border documentation into Botswana, Lesotho, Mozambique, Namibia, Zambia, Zimbabwe and Swaziland. The vehicle documentation is for the vehicle cross border requirements ONLY. THRSA are not liable for the arrangement or payment of visas, permits, third party insurances or road taxes applicable to the countries of entry. These are for the renter’s account and can be arranged prior to travel or at the borders of the applicable countries. All cross border applications are to be accompanied by a clear copy of the renter’s passport & driver’s license to be received seven days prior to collection.

Motorhomes can only be driven on sealed/tarred, bitumen roads in SOUTH AFRICA, SWAZILAND and LESOTHO. Gravel roads are permitted for a maximum of 10km in order to reach the campsites in NAMIBIA. A once-off cross border fee of R650.00 applies for cross border documentation into Lesotho, Namibia, Swaziland and Botswana (only for traveling through on the Trans Kalahari Highway to enter Namibia, no deviations from the highway are permitted nor is overnight stay). THRSA does not allow any motorhomes to enter the following countries under any circumstances: Kenya, Angola, Mozambique, Malawi, Zimbabwe, Zambia or Tanzania. It is highly recommended to avoid driving before sunrise or after sunset.
A once off cross border fee per vehicle per rental of R650.00 applies for cross border documentation into Lesotho, Namibia and Swaziland and any other approved destination(Botswana - for traveling through on the Trans Kalahari Highway to enter Namibia, no deviations from the highway are permitted nor is overnight stay). The vehicle documentation is for the vehicle cross border requirements ONLY. THRSA are not liable for the arrangement or payment of visas, permits, third party insurances or road taxes applicable to the countries of entry. These are for the renter’s account and can be arranged prior to travel or at the borders of the applicable countries. All cross border applications are to be accompanied by a clear copy of the renter’s passport & driver’s license to be received seven days prior to collection of the vehicle.

14. VEHICLE REPAIRS
It is possible that during your rental, small repairs may be required due to the nature of the terrain. Repairs of up to R/N$ 1,000.00 / US$77.00 may be affected without prior authorisation from THRSA and such repairs will be reimbursed, on the submission of a claim with original receipts attached. Amounts above R/N$1,000/US$77 will require verbal/telephonic approval from THRSA on-road assistance. (The numbers are provided in your rental pack). Should approval not be obtained the claim may be disputed.
Should a call-out fee be charged by a supplier to replace a tyre, approval must be obtained from your collection branch. Should permission be granted by THRSA for an overnight stay in a lodge, due to repairs, a maximum allowance of R/N$800/US$62 per night per vehicle is granted for a maximum of one night in South Africa, and two nights outside of South Africa.
Should a replacement vehicle be required due to a mechanical fault not due to negligence, THRSA will replace the vehicle within 24 hours in South Africa and 48hrs outside of South Africa, at no extra cost to the renter.

15. KEYS
THRSA must be informed of keys lost or locked inside a vehicle. The replacement or recovery of keys is for the renter’s account. THRSA cannot be held liable for any time/days lost and/or accommodation or any other costs incurred, due to the replacement or recovery of keys.
16. TYRES
4x4 Campers

The renter is responsible for the repairing of flat or punctured tyres. The driver should not exceed the road traffic ordinance speed limits of 120km/h on tarred roads, and 80km/h on gravel/sealed or corrugated roads. For your safety, THRSA recommends a speed of 100km/h on tarred roads, and 60km/h on gravel/sealed or corrugated roads, and 40km/h in National Parks. Tyres get hot and pressures increase at higher speeds. Tyres are then susceptible to damage especially on uneven surfaces. When replacing a tyre, please ensure that it is a new tyre of the same brand, size and that is has a ply rating of 4mm or more. Reconditioned, second hand or re-treaded tyres are NOT acceptable. The renter is required to check the tyre pressure when the tyres are cold (i.e. not after travelling for more than 10km), at regular intervals. All tyres should be checked, including spares. The company’s minimum tread requirement is 4mm which is within the South African Road Ordinance limits of 3mm.
Motorhomes
The renter is responsible for the repairing of flat or punctured tyres. The driver should not exceed the road traffic ordinance speed limits of 120km/h on tarred roads, and 80km/h on gravel/sealed or corrugated roads. For your safety, THRSA recommends a speed of 100km/h on tarred roads, and 60km/h on gravel/sealed or corrugated roads, and 40km/h in National Parks. Tyres get hot and pressures increase at higher speeds. Tyres are then susceptible to damage especially on uneven surfaces. When replacing a tyre, please ensure that it is a new tyre of the same brand, size and that is has a ply rating of 4mm or more. Reconditioned, second hand or re-treaded tyres are NOT acceptable. The renter is required to check the tyre pressure when the tyres are cold (i.e. not after travelling for more than 10km), at regular intervals. All tyres should be checked, including spares. The company’s minimum tread requirement is 4mm which is within the South African Road Ordinance limits of 3mm.

17. TRACKING:
All THRSA vehicles are fitted with SABS approved tracking devices. Tracking is monitored in all Southern Africa destinations as allowed by THRSA. THRSA reserves the right to repossess the rental vehicle at any time if it is found illegally parked, being used to violate the law or appears to be abandoned and if the renter is in breach of any terms or conditions of the rental agreement.
18. INFRINGEMENTS
The renter is liable for all fines and penalties in relation to the driver's use of the vehicle or the vehicle itself incurred during the rental period plus an administration fee of ZAR/N$250/US$19 for each infringement or penalty notice that has been redirected by THRSA to the renter.

Terms and Conditions for SUV's
Standard Rates include:
Airport / Hotel Transfers (Within 25kms from primary depots)
2 x Drivers (third, fourth and fifth driver charged separately)
Closed canopy on single/double cabs only
Super Cover
Unlimited kilometres
Emergency assistance (08h00 – 22h00)
15% VAT (Value Added Tax) in South Africa, 12% in Botswana and 15% in Namibia
Credit Card Fees

Minimum Rental Duration and Costings
Minimum rental period: 3 days at primary depots only and 7 days for secondary depot collections and/or returns. Vehicle rentals are calculated on a per calendar day basis, i.e. day of collection or return is always counted as a full day irrespective of what time it is collected or dropped off. A Rental day is not calculated on a 24hr cycle.

1. Collection
Vehicle handover can take approx. 30-40 minutes, depending on the questions asked and client feedback. Kindly note that signing the vehicle condition report is an acceptance of the condition of the vehicle. THRSA must be notified within the first 24 hours of collection (clutch damage within the first 3 days of collection), should the renter experience any glitches, problems, malfunctions or discomfort. No consideration will be given to claims against such experiences, and no compensation or liability for lost time will be given, if issues are only reported on return of the vehicle. Rental days lost due to a vehicle that has been collected after the agreed date will not be credited.
2. Return
When returning the vehicle, please set aside 30 minutes for the vehicle to be checked. Although we request that the vehicle be returned with a full fuel tank, as a courtesy to the next renter our representatives will take the vehicle to our refuelling station to ensure that the vehicle is full. Should top-ups be required, the fuel amount will be deducted from the renter’s nominated credit card. Vehicles must be returned clean, in order for the vehicle check in to be done. Vehicles returned excessively dirty will be charged a cleaning fee of R/N$1000, 00/US$77, 00. Any vehicles returned later than the agreed return date, or outside of normal office hours (without prior arrangement), will be charged at a full day’s rental per calendar day.
3. Licence
A valid EB or code 08 national or an ENGLISH international driver’s licence for vehicles less than 3500kg, is required.
4. Minimum Age
The minimum age permitted to rent is 21 years and the maximum is 85 years.
5. eToll Policy
For all rentals departing and/or returning to our Johannesburg depot will be charged a fee of R/N$500 / US$38 per rental agreement. This fee will be included in your quotation when applicable. eToll tags are installed in all our vehicles. These tags are debited with gantry levies in Gauteng, and also open gates on debit at toll gates on the major roads in South Africa that bear the eToll logo.
6. Liability Cover
THRSA includes the Super Cover. This cover is NOT a personal liability cover, but cover for damage to our vehicles and/or 3rd party property. Details below:

Super Cover:
A daily rate is included per day as per your quotation/rental agreement. This cover is a NO EXCESS cover and is applicable to the vehicle and third party property damage and includes the cost of replacing or repairing of windscreens, rims & tyres, radio theft and recovery costs. A security deposit of R/N$3,000/US$231 is pre-authorised on the renter’s Visa or MasterCard credit card at the time of collection to ensure that the vehicle is returned to the agreed location, on the agreed date, in a clean condition and no items are lost or damaged. This security deposit is fully refunded within 21-30 working days, after date of return, should all the terms and conditions be adhered to.

7. Claims Handling Fee
A handling fee of R/N$500.00 / US$38.00 is charged on all damage/accident claims irrespective of the liability cover option taken.
8. Accidents
Single vehicle accidents are included in the liability cover options, except in the case of roll-overs. In case of damage to the vehicle rented, the following will apply:
The incident:
All accidents must be reported to THRSA, and by law, to the Local Police within 24 hours. An AR (accident report) number from the police must be obtained at the time of reporting the incident. This proves that the accident has been registered. Failing to report accidents may void all liability cover and the renter becomes fully liable for all costs. We advise that you take as many photographs of the accident scene and also obtain the third party details when applicable. These can be recorded on the reverse side of the rental pack envelope supplied to you on collection. We also suggest you take a photograph of the driver’s licences of the persons involved. An accident report which is provided in the RENTAL PACK, must also be completed. These documents and records of evidence will be submitted to THRSA in order to process the incident.

The vehicle:

A replacement vehicle will only be dispatched once payment of all damages / recovery costs to the first vehicle is made, if applicable. THRSA reserves the right to withhold a replacement vehicle; this does not entitle the client to any refund/claims against THRSA.
If the renter requires a replacement vehicle to be delivered, charges will be levied if applicable, according to the liability cover exclusions.
If the renter is not able to take a replacement vehicle, no refunds for early termination of the contract will be considered.
Should the renter continue with a replacement vehicle, this vehicle will be noted under the current rental contract and a new R/N$3,000 / US$231 pre-authorisation on the nominated credit card.

Exceptions & Conditions:
Exclusions of the Super Cover:

The renter is fully liable for any damage to the THRSA vehicle or third party property if:
Any terms of the rental contract is breached;
Damages are sustained whilst the renter/driver is in violation of any traffic laws or ordinances;
Damage to the vehicle is caused by careless, wilful or reckless driving. This includes:
Driving under the influence of alcohol or drugs
Driving on restricted or unrecognised roads
Driving over speed limits
Not adhering to the vehicle height restrictions;
Related to water submersion or salt water damage:
A vehicle may not go through water higher than 30cm in depth;
The vehicle was driven in a country in which written approval was not obtained from THRSA;
Damage is incurred due to incorrect use of the hand brake;
The damage is to the clutch (An allowance of up to three days after collection is given, in which time a faulty clutch can be reported. Thereafter, it is deemed as the renter’s responsibility). The customer is then liable for:
The cost of the clutch kit which is R/N$24,500 / US$1885 including VAT and installation;
Roll-overs are not covered in any liability cover options. A roll over is defined as a vehicle sustaining all types of damage due to it not being on all 4 wheels;
The incorrect fuel is pumped into the fuel tank and/or fuel in the water tank will incur a R/N$20,000 / US$1538 cost. THRSA advises that should this occur, the vehicle is to remain turned off and not started under any circumstances. This reduces the damage caused;
The renter is responsible for any damages or accidents that THRSA has not been made aware of on the return of the vehicle. Please note the applicable charges will be charged to the nominated credit card.
THRSA is not responsible for any damage or theft to items of a personal nature. Travel and personal insurance is highly recommended.

Rules in respect of replacement vehicles (whether due to an accident or vehicle damage):
In the case of clutch or water damage the following is applicable:
The repairs and recovery (towing) costs of the vehicle is the responsibility of the renter. The following recovery / replacement rates will apply:
Within South Africa:
ZAR/N$6,00/US$0.46 per kilometre
Outside of South Africa:
ZAR/N$12,00/US$0.92 per kilometre
Should a replacement vehicle be required, THRSA will replace the vehicle within 24 hours in South Africa and 48 hours outside the South African borders.
A new pre-authorisation for the Super Cover deposit, will be blocked on the nominated Visa or MasterCard credit card for the replacement vehicle.
9. AIR-CONDITIONING
The air-conditioning supplied in the cabin of the vehicle, is designed to be used in South African weather conditions. In regions where the temperatures reach in excess of 30 degrees Celsius, or the humidity is higher than 60%, the unit may not work as effectively. This is normal and does not constitute grounds to request a replacement vehicle. Whenever the vehicle is stationery, or idling for prolonged periods, the cabin air-conditioner must be switched off to prevent damage.
10. DUST INGRESS
Namibia and Botswana are predominantly arid desert regions and the majority of secondary routes travelled, are on dust or gravel roads. It is not possible to make vehicles dust-proof and therefore refunds or claims for any dust ingress of any nature, will not be considered.

11. EQUIPMENT (If requested)
Your Super Cover does not cover any equipment requested with the vehicle. Any loss or damage to the equipment including items such as GPS, compressors, baby seats etc. will be charged to your credit card. Should any of your equipment malfunction during the rental period, THRSA is not liable to provide a replacement. Repairs can be made according to clause 15 named Vehicle Repairs.
12. ROAD RESTRICTIONS
4x2 SUVs are only allowed to be driven on public bitumen/tar roads or gravel roads 4x4 SUVs and LDVs are allowed to be driven on public bitumen/tar roads or gravel roads as well as on public recognized 4x4 tracks in Botswana, Mozambique (Up to Vilanculous), Namibia, South Africa, Zambia (up to Livingstone) and Zimbabwe (up to Harare). THRSA does not allow the vehicles to enter the following countries under any circumstances: Kenya, Angola, Malawi or Tanzania. Any locations North of the permitted locations are not allowed. It is highly recommended to avoid driving before sunrise and after sunset
12. CROSS BORDER DOCUMENTATION
A once off cross border fee per vehicle per rental of R650.00 applies for cross border documentation into Botswana, Lesotho, Mozambique, Namibia, Zambia, Zimbabwe and Swaziland. The vehicle documentation is for the vehicle cross border requirements ONLY. THRSA are not liable for the arrangement or payment of visas, permits, third party insurances or road taxes applicable to the countries of entry. These are for the renter’s account and can be arranged prior to travel or at the borders of the applicable countries. All cross border applications are to be accompanied by a clear copy of the renter’s passport & driver’s license to be received seven days prior to collection.

13. VEHICLE REPAIRS
It is possible that during your rental, small repairs may be required due to the nature of the terrain. Repairs of up to R/N$1,000/ US$77 may be affected without prior authorisation from THRSA and such repairs will be reimbursed, on the submission of a claim with original receipts attached. Amounts above R/N$1,000/US$77 will require verbal/telephonic approval from THRSA on-road assistance. (The numbers are provided in your rental pack). Should approval not be obtained the claim may be disputed
Should a call-out fee be charged by a supplier to replace a tyre, approval must be obtained from your collection branch. Should permission be granted by THRSA for an overnight stay in a lodge, due to repairs, a maximum allowance of R/N$800/US$62 per night per vehicle is granted for a maximum of one night in South Africa, and two nights outside of South Africa.
Should a replacement vehicle be required due to a mechanical fault not due to negligence, THRSA will replace the vehicle within 24 hours in South Africa and 48hrs outside of South Africa, at no extra cost to the renter.
14. KEYS
THRSA must be informed of keys lost or locked inside a vehicle. The replacement or recovery of keys is for the renter’s account. THRSA cannot be held liable for any time/days lost and/or accommodation or any other costs incurred, due to the replacement or recovery of keys.

16. TYRES:
The renter is responsible for the repairing of flat or punctured tyres. The driver should not exceed the road traffic ordinance speed limits of 120km/h on tarred roads, and 80km/h on gravel/sealed or corrugated roads. For your safety, THRSA recommends a speed of 100km/h on tarred roads, and 60km/h on gravel/sealed or corrugated roads, and 40km/h in National Parks. Tyres get hot and pressures increase at higher speeds. Tyres are then susceptible to damage especially on uneven surfaces. When replacing a tyre, please ensure that it is a new tyre of the same brand, size and that is has a ply rating of 4mm or more. Reconditioned, second hand or re-treaded tyres are NOT acceptable. The renter is required to check the tyre pressure when the tyres are cold (i.e. not after travelling for more than 10km), at regular intervals. All tyres should be checked, including spares. The company’s minimum tread requirement is 4mm which is within the South African Road Ordinance limits of 3mm.
17. TRACKING
All THRSA vehicles are fitted with SABS approved tracking devices. Tracking is monitored in all Southern Africa destinations as allowed by THRSA. THRSA reserves the right to repossess the rental vehicle at any time if it is found illegally parked, being used to violate the law or appears to be abandoned and if the renter is in breach of any terms or conditions of the rental agreement.
18. INFRINGEMENTS
The renter is liable for all fines and penalties in relation to the driver's use of the vehicle or the vehicle itself incurred during the rental period plus an administration fee of ZAR/N$250/US$19 for each infringement or penalty notice that has been redirected by THRSA to the renter.